Privacy Policy for ScriptCycle Cycles

At ScriptCycle Cycles, located at Port Melbourne VIC 3207, Australia, your privacy is extremely important to us. This Privacy Policy outlines how our online platform collects, uses, discloses, and protects your personal information when you use our services, including bicycle sales, repairs, custom builds, cycling accessories, and calligraphy detailing on frames. By accessing and using our site, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect various types of information to provide and improve our services to you.

1.1 Personal Data You Provide Directly to Us

When you make a purchase, register an account, request a repair, subscribe to our newsletter, or contact us, you may provide us with personally identifiable information, including but not limited to:

• Your full name
• Email address
• Phone number
• Billing and shipping address
• Payment information (processed securely by third-party payment processors)
• Details about your bicycle for repairs or custom builds (e.g., frame size, preferences for calligraphy)

1.2 Usage Data

We may also collect information on how our site is accessed and used. This Usage Data may include information such as your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

1.3 Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our site.

• Session Cookies: We use these to operate our service.
• Preference Cookies: We use these to remember your preferences and various settings.
• Security Cookies: We use these for security purposes.

2. How We Use Your Information

ScriptCycle Cycles uses the collected data for various purposes:

• To provide and maintain our service, including processing orders, conducting repairs, and managing custom builds.
• To notify you about changes to our service or products.
• To allow you to participate in interactive features of our site when you choose to do so.
• To provide customer support and respond to your inquiries.
• To process transactions and send you transactional updates.
• To provide news, special offers, and general information about other goods, services, and events which we offer that are similar to those that you have already purchased or enquired about, unless you have opted not to receive such information.
• To monitor the usage of our site for analytical purposes.
• To detect, prevent, and address technical issues.

3. Disclosure of Your Information

We may disclose your personal information in the following situations:

3.1 Service Providers

We may employ third-party companies and individuals to facilitate our site ("Service Providers"), to provide the service on our behalf, to perform service-related services, or to assist us in analyzing how our site is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

3.2 Legal Requirements

ScriptCycle Cycles may disclose your Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation (e.g., court order or government request).
• Protect and defend the rights or property of ScriptCycle Cycles.
• Prevent or investigate possible wrongdoing in connection with our service.
• Protect the personal safety of users of our site or the public.
• Protect against legal liability.

4. Security of Your Data

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

5. Your Data Protection Rights under GDPR (General Data Protection Regulation)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. ScriptCycle Cycles aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you wish to exercise any of these rights, please contact us. We may ask you to verify your identity before responding to such requests.

6. Links to Other Sites

Our site may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

7. Children's Privacy

Our site does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By Mail: ScriptCycle Cycles, Port Melbourne VIC 3207, Australia